Your team connected, without leaving Nexen
Team internal chat integrated directly in your inbox. Channels, DMs, private notes on tickets and mentions with customer context. No Slack, no Teams, no app switching.
Included from the Starter plan · No additional setup
The problem
You manage customers in Nexen, but coordinate your team in Slack
Every time an agent needs help, they have to leave Nexen, open Slack, write the context, come back... and hope everything stays in sync. Time is lost, context is lost and customers are lost.
Features
Everything your team needs to coordinate
Designed for support and sales teams already using Nexen. No learning curve.
Channels by team or project
Create channels for support, sales, onboarding or any area. Keep each conversation where it belongs, without losing context.
- Public and private channels
- Automatic archiving of inactive channels
- Historical message search
Mentions and smart notifications
Mention a colleague with @name directly from a customer conversation. They'll receive the full context instantly.
- @mentions with customer context
- Real-time notifications
- Pending mentions inbox
Linked to customer conversations
Comment internally on a ticket without the customer seeing it. Context travels with the conversation.
- Internal notes on every conversation
- History of who saw each message
- No risk of accidentally sending to the customer
Direct messages between colleagues
Talk directly with any team member. Private, persistent and searchable conversations.
- DMs between agents
- Private groups of up to 10 people
- Read status in real time
Files and shared resources
Share PDFs, images, reply templates and any resource directly in channels.
- Up to 50 MB per file
- Inline preview
- Search by file name
Full permissions and privacy
Internal messages are completely invisible to customers. Granular control over who can see what.
- Isolated from the customer channel
- Roles: admin, agent, supervisor
- Full access audit trail
How it works
From complex ticket to resolution in minutes
A real internal coordination flow without leaving Nexen or losing the thread with the customer.
A complex ticket arrives
A customer writes via WhatsApp with a technical issue your agent cannot resolve alone.
@mention the expert
The agent writes an internal note in the conversation and mentions @technician. Without leaving Nexen.
The expert replies with context
The technician sees the full conversation and the customer history. Nothing needs to be forwarded.
Ticket resolved in minutes
The agent replies to the customer with the correct information. Everything was logged automatically.
Part of a complete ecosystem
Internal messaging is not an isolated module
It's integrated with the customer inbox, the AI Assistant and telephony. When a call comes in, the team can coordinate in real time. When the AI detects a dissatisfied customer, it can alert the supervisor directly in the internal channel.
FAQ
Frequently asked questions
Is internal messaging included in the Starter plan?
Yes. All Nexen plans include internal messaging at no additional cost. There is no separate module to purchase.
Can customers see internal messages?
No. Internal messages and ticket notes are completely invisible to customers. It's a private channel exclusively for your team.
Can I migrate Slack history to Nexen?
Coming soon. We're working on a Slack importer that will bring channels and direct messages. For now, migration is manual.
Is there a limit on channels or messages?
No. You can create as many channels as you need and the message history is unlimited and searchable on all plans.
Does it work on mobile?
Yes. Internal messaging is available in the Nexen mobile app for iOS and Android, with real-time push notifications.
Stop switching between Nexen and Slack
Your entire team and all your customers, on one platform. 14 days free.
14 days free · No credit card · Setup in 28 min